RodneyYouPlonker.com aims to ship all orders on the same day if we receive the order by midday CET (Central European Time) or the next day if we receive it after then.
All products are distributed to you via the Royal Mail in the UK, first class recorded delivery.
Delivery times may vary, subject to any changes at the country of destination, stock control, and certain periods of the year.
We've tried to keep our postage rates as simple as possible.
Packages to UK - £2.95 - Flat rate
EEC (except UK) & N. America - £7.50 - Flat rate
Unfortunately, due to the difficulty in insuring our packages, we are unable to ship goods to any countries outside these zones
Although highly unlikely, you may receive your order in a split shipment. If so, there will be no extra shipping costs to you, and you will be advised prior to sending out your first package.
IMPORTANT NOTE: You may also be responsible for payment of import duties to your local authority. Please note that for many countries, we are required to declare the total value of goods shipped, even when that order is a gift.
Returns Policy & Procedure
At RodneyYouPlonker.com, we accept that, despite our wonderful service, there may be occasions when you need to return goods. We therefore have a three-point guarantee to cover most eventualities.
1. If you're unhappy with what you've received, return it to us in its original unused condition (with all the tags please!) and we'll exchange it or provide you with a refund (excluding P&P) - just make sure you do it within 7 days of receipt of the purchase. If a further period is required please advise when buying and we can extend. All stock is changed regularly to ensure that RodneyYouPlonker.com maintains its position as a pioneering clothing website
2. We believe in the quality of the goods that we sell, and, with the proper care, they should last for some time. If you have received any goods which, within 60 days of your purchase, are subsequently found to be faulty, we will exchange them or provide you with a credit note or a refund (including your postage costs). We reserve the right to compensate you if we feel the goods have not been cared for as recommended by the manufacturers. This does not affect any guarantees or warranties provided by the manufacturer.
3. If we accidentally send you goods that you haven't ordered, return them to us within 30 days of purchase in their original unused condition, and we will we will exchange them or provide you with a credit note or a refund (including your postage costs).
Please note that refunds will be issued once we have received your goods. All refunds are processed on the 15th of each month.
IMPORTANT NOTE : Please be aware that sale goods and goods discounted by using a discount code are non returnable.
** IMPORTANT **
*to make any return you MUST follow the procedure stated below*
When you decide to return goods to us, visit this site and go to the returns form in the customer service section. Within 48 hours of receiving your form, you will receive an authorisation by us with a returns number and details of where to send your packet. When sending the goods, please ensure that your details (name, address, transaction No.), along with this number are clearly marked on the package. We strongly advise you to use sturdy packaging, and to send the goods by registered mail, as this is the only way to claim any compensation if your goods get lost along the way.
We advise all our customers that, under no circumstances, should you send your return without the proper authorisation to our offices.
Important Note. No Returns will be accepted by RodneyYouPlonker.com without a returns code issued by customer services.
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